Reviews
Over 20,000 Roofs Installed and Backed by 50-Year Warranties—New England’s Trusted Roofer Since 1987.
What Our Customers Say About Us
Reviews from Google
Based on 762 reviews |
Overall Rating: 4.8
Tony Jaskot
Alan Dominy
J.P. Carroll did our roof today and did an amazing job from start to finish. We are very pleased with the work and the clean up after was incredible. Thank you J.P Carroll!
I added a before and after photo.
Ronda Lummis
JP Carroll’s team was professional from start to finish! Steve, our consultant, was not at all pushy. Mike, the project manager, made sure everything went smooth and seamlessly. Highly recommend!
kevin imbt
JP Carroll Roofing company came out took off old roof and replaced all the needed new plywood. Crew and project manager super professional and friendly. Shared pictures all the way through the project. Would highly recommend if u need a new roof! Michael the project manager was great, explained what was going to happen and was available for questions anytime . New roof looks beautiful.
Claire Theune
Joe was on time. Friendly and polite. Rummaged around in attic to find ceiling leak in garage. Turns out bathroom exhaust fan vent is not properly vented and needs to be re directed straight up and out. Estimate promised. Professional approach from this company and from Joe. —CT
Mirtica N Aldave
My experience with JP Carroll was excellent. Everyone I met and spoke to were professional and extended outstanding customer service from the initial presentation, installers, financial aspect and beyond. Lee was the last person I met with regarding questionable shingles. He was empathetic regarding a surgery I had 3 days prior to my scheduled appointment. He immediately offered to reschedule my appointment to allow me recovery time. Upon coming out to to my home to resolve the issue, he was most courteous, informative and reassuring. It was a pleasure to work with someone who goes above ground to and beyond with customers. JP Carroll has a top notch team.
Clifford Scott
I’m very satisfied. From the sales and quotation to the workers and project manager, Michael. He oversaw the whole project and all the roofers were in syncs with his instructions and the roofers are a class professional in how they completed the job.
Anthony Rallo
Joe was awesome. Super helpful.
Christopher Klots
All the representatives for JP Carroll were extremely professional. Asanti did a great job in making our roof repairs, and thoroughly explained the plan for the work.
Chelsi Kohler
Lee and the crew came an executed a perfect roof! There was great communication throughout and the roof is beautiful. This was my first and hopefully last time replacing a roof and I’m glad I chose JP Carroll and Lee!!
June Kazes
I recently had my roof replaced and will happily say that the experience from beginning to end went as promised. During the initial estimate, I was provided with photographic evidence of the condition of my roof and a thorough description of the options I could choose.
A flexible payment planwas offered after a detailed explaination of how the price was calculated. Having this information helped me make my decision to go forward.
The day before the work was to begin, I was contacted by Kevin, the onsite project manager, who confirmed start times and asked about questions or concerns.
The work team arrived promptly and finished what looked like a neat and thorough job. I had provided with before and after photos.
During the day ,I did have a few questions which Kevin addressed and promptly attended to the issues. At the completion of the day, we had a final walk around and Kevin reviewed the work that had been noted in the contract. Clean up was excellent!
Based on my experience,I feel this company does its best to provide professional and transparent service to their customers. I would recommend them to others!
J. K
Julie Burt
JP Carroll has been working with our condo association for the past three years now. Specifically, Sean Ryan has been the lead manager assigned to our property. I cannot speak highly enough of his commitment to doing whatever it takes to get the job done and done with the highest level of quality and efficiency.
I have had the pleasure of working with him as Board President and as a homeowner.
Sean has been responsive, efficient and professional when I worked with him while I was on the Board. He Provided detailed and extensive proposals for work within our community.
As a homeowner, he led the team that replaced my roof and addressed details specific to my unit. He and the JP Carroll team went above and beyond to complete the work quickly and efficiently in extremely difficult weather conditions. I was also impressed with their respect for the property and cleanup efforts.
The service and work ethic is truly outstanding.
Molly Loftus
We recently used JP Carroll to replace your roof, and were completely satisfied with the process. Our sales rep TJ provided us with several clearly laid out options, and the project manager Mike was professional and helpful – he was onsite for nearly the entire day and provided us with frequent updates on their progress including pictures. They arrived on time, completed the project in about 7 ours, there were no hidden fees or surprises, and they were meticulous in cleaning up after the roof was completed. The new roof looks great, we could not be happier with our decision to use JP Carroll for the job.
Vincent Costanzi
Great service! Lee kept me informed every step of the way and very friendly.
Domenic Della Pace
Kevin and his team were great. Communication was great, the project was done on time and on budget. I would recommended them for any roofing project.
Tom LaSalvia
At the end of fall/beginning of winter we realized our roof needed replacing so we sourced 3 quotes from reputable and reviewed companies. While the quotes were all very close we went with JP Carrol due to their warranty, workmanship, and understanding of the scope of our roofing needs. After having the roof completed, I can’t recommend them highly enough. From start to finish, their communication was excellent. Wil the sales rep took the time to explain the design options available and worked with us to ensure every detail was just right. He came into the house and looked at the attic and also went on the roof to make inspections to ensure a thorough assessment. We were concerned about having a roof put up in the winter/spring and learned quite a bit about the technology of roofing and that no matter the season if the conditions are right your roof will come out great. Coordinating a date with Amaryllis was easy as they were flexible for our schedule and changes in weather due to snow/rain.
Lee, the project manager, and Edison, the foreman, truly went above and beyond to make the process smooth and stress-free. Lee called the night before and spent over a half an hour going over the scope of work, answering questions, and explaining the schedule. The team arrived promptly at 7 am and their team was incredibly accommodating to help our family of four get up and out of the house for school/work as their materials and dumpster arrived. In addition to the roof replacement we had an eave vent installed to replace our gable vents, a rework of an unsightly drain pipe, and adding exhaust pipes for our 3 bathrooms. The entire crew worked until almost 5:30 pm to ensure the project was complete and there was appropriate clean up of debris and materials around the property. The group also covered and moved our patio furniture and grills to ensure they were out of the way and moved them back to their exact spots once the work was finished.
What stood out to me was how kind the crew was to my two-year-old son, who was eager to watch the progress. They sent numerous photos throughout the project, along with clear explanations of the work being done, which made us feel involved and informed. They assessed our gutters and chimneys as well to provide a truly comprehensive assessment before and during the work.
Overall, we had a fantastic experience with JP Carrol and we’re thrilled with our new roof. The warranty gives us added peace of mind to ensure that we will enjoy our roof for years to come. I would highly recommend them for anyone looking for quality work and a supportive team!
David B
The JPCarroll crew was professional and thorough replacing my old roof. Very satisfied with my decision. Looks great.
Amanda M
We used JP Carroll for a roof replacement. John came out first and did a thorough inspection. He gave a lot of information, answered questions, and we learned a lot. On the day of the work, the project manager Alex introduced himself and gave a walkthrough of everything happening that day. He was around all day, checking in, and available for questions. The work turned out great, and our house and yard were left very clean.
Highly recommend!
Susan Cooper
Joe was out assessing roofs. Very knowledgeable and courteous.
Timothy Spinney
Great service, incredibly fast and efficient. Roof looks great! Also highly recommend Paul.
Todd Levine
Working with J.P Roofing has been a delight! A tree fell on our house and damaged the siding and roof. We reached out to J. P. Roofing and Matt came out immediately to take a look. He helped us navigate the insurance process and in fact when we ran into a snag with the change of materials from aluminum siding to vinyl siding with the insurance company, Matt reached out to them directly and successfully. The construction team lead by Timo was great. They did a wonderful job and explained everything as they went. At the conclusion of the project, including wrapping everything up and payment, Jordan from the office was very responsive and a delight to work with. 10/10 would hire again.
Todd Levine, Hamden, CT
LaToya Tinsley
Very clean and professional. Roof looks great.
Mike provided excellent customer service! Very pleased with the results! B Tinsley
matt bregman
I can’t recommend JP Carroll any higher. Between their salesmen support staff and roofers. They do an A+ job.
Raymond Janson
Can’t say more great things about JP Carroll. Salesman Matt Bregman was super helpful identifying and solving our leak. Great price on a new roof and paying is easy with their EZ PAY options.